![]() ![]() As part of the study methodology, the utility couldn’t earn a rating higher than a 3 out of 5 for any of the four usability components if the feature was found, but account verification was required to fully assess the feature. Note: * indicates that the utility didn’t provide account access to the secure portion of its website. Average usability scores across the four components (navigation, functionality, appearance, and relevance) for each of the 114 companies included in the study and the percentage of features that were found at each company’s website were combined with equal weighting to determine the overall performance index, which has a maximum possible value of 1,000. Below are four examples of utility mobile home pages with dominant login features.įigure 2: How the top-performing websites of 2017 design their logins We include descriptions of the My Account login designs for the top-performing utility websites from the 2017 Website Benchmark. It’s work that takes big thinkers and big doers. Figure 1: Mobile-optimized examples of utility account login pages We recommend making the customer login feature the focus of the mobile home page. Work like updating our infrastructure so we can deliver renewable energy efficiently, creating new innovative solutions for the power demands of tomorrow and keeping legacy systems reliable and functioning for years to come. ![]() For more design advice, visit the E Source Utility Website Design Center and check out our design guides on public and private website features. Figure 2 includes a list of My Account login designs for the top-performing utility websites. But if this design isn’t an option, we recommend adding text that says “Sign in” or “Log in” below any My Account icons to make the icon’s meaning clear. With My Account, you will be able to easily access all your account information from any electronic device, at any time You can review your account information, billing status, analyze your energy use, sign up for programs, and report service issues, including outages. We recommend using an on-screen login module that’s the focus of the mobile home page ( figure 1). 6 don’t link directly to a My Account login or aren’t mobile optimized.In addition to this, the app provides important news updates, access to safety tips and important contact information. 4 use a hyperlink, button, or other type of icon This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make one-time payment through Speedpay. ![]() Q:How do utilities design their My Account login pages for mobile-friendly devices? What does E Source consider a design best practice?Ī:We surveyed 114 utility websites for our 2017 Website Benchmark and learned how the top-quartile utilities (based on overall performance) link to their mobile login module for online account access. National Grid generated approximately 21.7 billion British pounds in its 2023 fiscal year, an increase of roughly 18 percent in comparison to a year earlier. ![]()
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